Cancellation Policy

Cancellation/Non Attendance Policy

Our clinic has a 24 hour policy for all cancellations and changes to appointments. This allows enough time for your appointment to be reallocated to other clients. If possible, please give us 24 hours’ notice by phone or email if you wish to change or cancel your appointment, otherwise the full fee applies for the time booked.

Please understand that this policy is in place to ensure that our therapists can provide much needed treatment to as many of our valued clients as possible. Please call us on (03) 9386 1666 with any questions about this policy.